P HONE 8 0 1 - 9 4 6 - 7 3 1 8 • E - MA I L AMROWL E Y 1@GMA I L . COM

5 8 4 8 S TONE B LU F F WAY • KEA RN S , UT AH 8 4 1 1 8

AMBER M . ROWL EY

OBJECTIVE

Seeking a company who desires a strong and dedicated employee.

I am looking for a challenging and long term obligation that will

utilize my skills and give me the challenge I desire, and the

opportunity to work up in the organization. I am seeking

employment to advance my skills and give me the opportunity to

learn more and to strengthen my current skills and abilities.

WORK EXPERIENCE

August 2012 thru Present DealerTrack

South Jordan, Utah

Associated Product Manager

~ Develop Product Specifications for New Enhancements

~ Develop Product Specifications for Maintenance Fixes

~ Maintain release schedule

~ Maintain New Case SLA’s

~ Maintain Engineering Case SLA’s

~ Maintain positive working relationship with external clients

~ Manage case load and release hours per release cycle.

April 2011 thruAugust 2012DealerTrack South Jordan, Utah

QA Analyst

~ Test new software development,

~ Test exiting software for bugs and defects,

~ Document all bugs and defects in tracking sheet,

~ Case write up for new cases to be tested,

~ Assist in planning new software releases,

~ Participate in High Performance Team meetings for planning new

software upgrades or discussing existing issues in software to be fixed.

February 2009 thru Present DealerTrack South Jordan, Utah

Level 1 Support Rep

~ Customer Service,

~ Tech Support,

~ Specific training and knowledge in:

o General Ledger Application,

o Payroll Application,

o Service Department Application,

o Parts Department Application

~ Data Intake,

~ Case Management,

~ Case Analysis,

~ Verifying and documenting issues for fixes,

~ Working with product managers and engineers to determine where

issues are coming from and what fixes would be appropriate,

~ Documenting time on long projects for time management.

June 2007 thruFebruary 2009 Auto Zone Kearns, Utah

Parts Sales Manager

~ Basic Sales,

~ Returns,

~ Managing daily and nightly registers and monitoring cash flow.

~ Managing 3 to 15 employees,

~ Running daily sales fro $8,000 up to $20,000 per day,

~ Problem solving, conflict resolution, customer satisfaction,

~ Daily and monthly filing and bookkeeping,

~ Answering multi-line Phone system,

~ Commercial account establishment and maintenance.

November2007thru February2008 Columbia College

Murray, Utah

Administrative Assistant

~ Answering multi-line phone system,

~ Preparation and registration of students,

~ Data entry and filing of new students,

~ Scheduling students for tests,

~ Scoring entrance exams,

~ Filing,

~ New student packet preparation and mailing,

~ Test proctor.

EDUCATION

January 2005 thru August 2008 Columbia College Murray, Utah

Bachelors of Arts in Criminal Justice

~ Completed courses such as Criminal Laws of Evidence, Juvenile

Justice, Criminology, Crime Scene Photography, Corrections and

Penology, Police in a Democratic Society, and Judicial process.

August 2002 thru October 2004 Mountain West CollegeWVC, Utah

Associates of Arts in Paralegal/Legal Assisting

~

Drafted documents such as an Appellant’s brief, complaints and

answers, drafting contracts. Drafted family law documents such as

affidavits, TRO’s, marital separation agreements, motion for TRO,

motion to modify child support, etc.

~ Completed courses such as Contracts, Torts, Criminal Law, Ethics,

Civil Procedure, Wills, Trusts and Probate, Bankruptcy, and Family

Law.